Pilot · ITSM
Incident noise on a mid-size operations desk
Problem
Alerts, tickets and chat lived in separate queues. The same incident spawned children. Engineers spent the first half of every shift deciding what was real.
What Anvelit built
An overlay above the existing ITSM and chat stack. Deduping, triage and a ranked likely cause on one thread, with a human gate on anything that changed production.
Result
Operators stopped reconstructing context by hand. The desk could see which incidents were duplicates and which needed a person — without replacing ServiceNow or Jira. Measured numbers wait on a completed baseline.
